Call Centre Training: Sales and Customer Service Training for Call Centres Course in London

Sales and customer service are two areas in a business operation where call centres are the convenient and effective means of reaching out to current and potential customers. The Sales and Customer Service Training for Call Centres course is designed to help your call center staff become highly-skilled communicators.

This 3-day workshop covers the following topics: body language, verbal skills ( tone, cadence, pitch), questioning and listening skills, how to say “no” and deliver bad news, negotiating skills, tools and vocal techniques used to facilitate communication, developing relationships and more.

This comprehensive course is now available in London, Birmingham, Leeds, Glasgow, Sheffield, Bradford, Edinburgh, Liverpool, Manchester and UK wide.

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Download Sales and Customer Service Training for Call Centres Outline

Training courses for Sales Training

Course name	Length	Outline
Active Listening Training Course	0.5 day course
Sales and Customer Service Training for Call Centres	3 day course
Consultative Sales Training	1 day course
Effective Prospecting Sales Training Course	1 day course
Influence and Persuasion at Work Training Course	0.5 day course
Overcoming Objections Sales Training Course	1 day course
Pitch Proposal and Presentation Sales Training Course	1 day course
Reading Body Language Sales Training Course	1 day course
Retail Sales Training Course	1 day course
Sales Training Course	1 day course
Sales Training for Call Centres Training Course	1 day course
Writing Winning Proposals Training Course	1 day course

Learning Outcomes

Course Outline

In-House
Training

Learning Outcomes - Sales and Customer Service Training for Call Centres

By the end of this course, participants will be able to:
- Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element.
- Learn aspects of verbal communication such as tone, cadence, and pitch.
- Demonstrate an understanding of questioning and listening skills.
- Acquire comfort in delivering bad news and saying no.
- Learn effective ways to negotiate.
- Understand the importance of creating and delivering meaningful messages.
- Use tools to facilitate communication.
- Realise the value of personalising interactions and developing relationships.
- Practice vocal techniques that enhance speech and communication ability.
- Personalise techniques for managing stress.
Duration: 3 day course
Reviews

Sales and Customer Service Training for Call Centres Reviews:

The day passed without noticing the time, never found myself drifting away and Anne was great all day I could have sat in a training session for three days, Excellent job :)

Troy was flexible and enthusiastic. He delivered the content so that it was relevant and practical to our business. We are all motivated to start implementing these new strategies. The training was fantastic although now I will be very busy implementing it all :)

Course Outline - Sales and Customer Service Training for Call Centres

Download Sales and Customer Service Training for Call Centres Outline

Foreword:

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.

This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical three-day workshop.