020 0333 0174

Dealing With Difficult People in the Workplace Training

Dealing with difficult people in the workplace can be an unpleasant task that only gets worse when avoided. You just need to know some crucial skills when this situation occurs. This training course in Dealing with Difficult People provides you with the tools, techniques and an understanding of how best to deal with them.

During the training course, you will learn the proper approach and techniques, the tools to deal with anger as well as identifying the problem that caused negative behaviour, how to adjust to the situation, how to benefit from conflict and confrontation, how to discuss problems affecting the group, how to resolve conflicts and how to deal with and prevent anger-related problems.

This comprehensive course is now available in London, Birmingham, Leeds, Glasgow, Sheffield, Bradford, Edinburgh, Liverpool, Manchester and UK wide.

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

 

Learning Outcomes
Course Outline
In-House
Training
  • Learning Outcomes - Dealing With Difficult People in the Workplace Training

    After completing this course, participants will have learned to:

    • See conflict as communication
    • Benefit from a confrontation
    • Prevent problems
    • Get focused
    • Deal with theirs and others’ anger
    • Deal with problems
    • Understand and use the three step conflict resolution model
    • Change yourself depending on the situation
    • Understand people’s behaviours and motives
    • De-stress when things get ugly
    • Identify causes of difficult behaviour
    • Counter negativity with positivity
    • Discuss problems in groups
    • Use assertive anger
    • Plan and practice to handle difficult situations successfully
    Duration: 1 day course
    PD Training customer feedback infographic with average of 9 out of 10



    Reviews

    Dealing With Difficult People in the Workplace Training Reviews:




  • Course Outline - Dealing With Difficult People in the Workplace Training

    Download Dealing With Difficult People in the Workplace Training Outline

    Foreword:

    During the training course, participants learn how to approach difficult people, understand and influence them so that a successful resolution can be achieved without negativity and damage.

    The course includes training in recognising attitudes and actions that impact others, using effective techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviours, and more.

    Dealing With Difficult People in the Workplace Training - Lesson 1
    Course Overview
    Dealing With Difficult People in the Workplace Training - Lesson 2
    Conflict as Communication
    • Defining Conflict
    • Self-Assessment
    Dealing With Difficult People in the Workplace Training - Lesson 3
    Benefits of Confrontation
    Dealing With Difficult People in the Workplace Training - Lesson 4
    Preventing Problems
    • Overview
    • Group Discussion
    Dealing With Difficult People in the Workplace Training - Lesson 5
    Getting Focused
    • Getting to the Heart of the Matter
    • The Three F’s
    Dealing With Difficult People in the Workplace Training - Lesson 6
    Managing Anger
    • Coping Strategies
    • Guidelines for Assertive Anger
    Dealing With Difficult People in the Workplace Training - Lesson 7
    Dealing with Problems
    • Dealing with Problems
    • Causes of Difficult Behaviour
    Dealing With Difficult People in the Workplace Training - Lesson 8
    The Three-Step Conflict Resolution Model
    • The Three-Step Model
    • Getting the Hang of Things
    Dealing With Difficult People in the Workplace Training - Lesson 9
    Practice Makes Pretty Good
    • Planning
    • Practice
    Dealing With Difficult People in the Workplace Training - Lesson 10
    Changing Yourself
    • Negative vs Positive Interactions
    • Dealing with Negative Feelings
    Dealing With Difficult People in the Workplace Training - Lesson 11
    Why Don’t People Do What They Are Supposed To?
    Dealing With Difficult People in the Workplace Training - Lesson 12
    De-Stress Options to Use When Things Get Ugly

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
Not exactly what you needed? Try other courses in the Personal Development Courses Category

 
shadow
Orgmenta logo
Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

×
Trusted Supplier
Privacy Policy - Terms & Conditions
© 2013 - 2019 Professional Development Training UK Pty Ltd