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Managing Customer Service Training

Managing customer service ensures that the service is carried out effectively and efficiently according to management plans. This one-day training course is designed to help supervisors and managers effectively manage their customer service staff in improving the levels of customer satisfaction and creating raving fans and repeat business.

During this course, you will learn: to have a better understanding of leadership and the role of a customer service manager, how to establish excellent customer service according to your business practices and policies, how to train and make your staff truly engaged, the six critical elements of customer service and other essential skills.

This comprehensive course is now available in London, Birmingham, Leeds, Glasgow, Sheffield, Bradford, Edinburgh, Liverpool, Manchester and UK wide.

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Learning Outcomes
Course Outline
In-House
Training
  • Learning Outcomes - Managing Customer Service Training

    After completing this course, participants will have learned to:

    • Identify ways to establish links between excellence in customer service and your business practices and policies.
    • Develop essential skills and practices in managing customer service
    • Understand leadership
    • Recognise what employees are looking for to be truly engaged.
    • Manage performance
    • Recognise who the customers are and what they are looking for.
    • Use onboarding and orientation
    • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
    • Understand and use the six critical elements of customer service
    • Use the five practices of leadership
    Duration: 1 day course
    PD Training customer feedback infographic with average of 9 out of 10



    Reviews

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  • Course Outline - Managing Customer Service Training

    Download Managing Customer Service Training Outline

    Foreword:

    During the training course, participants develop knowledge and skills in understanding the role of a manager in customer service, establishing links between business practices and customer service, discovering ways to engage employees, understand customers’ needs, and more.

    Managing Customer Service Training Course is designed for easy and essential understanding and skill development so that managers and supervisors develop the ability to enhance their job skills.

    Managing Customer Service Training - Lesson 1
    Getting Started
    • Icebreaker
    • Pre-Assignment Review
    • Workshop Objectives
    Managing Customer Service Training - Lesson 2
    Six Critical Elements
    • Element One: A Customer Service Focus
    • Element Two: Defined in Your Organisation
    • Element Three: Given Life by the Employees
    • Element Four: Problem Solving
    • Element Five: Measure It
    • Element Six: Reinforce It
    • Measurement in Practice
    Managing Customer Service Training - Lesson 3
    Understanding Leadership
    • About Leadership
    • Understanding Your Comfort Zone
    • Managing Performance
    • Servant Leadership
    • Onboarding and Orientation
    Managing Customer Service Training - Lesson 4
    Five Practices of Leadership
    • Challenging, Inspiring and Enabling
    • Modeling and Heart
    • Practices in Practice
     

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
Not exactly what you needed? Try other courses in the Customer Service Courses Category

 
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Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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