Managing customer service ensures that the service is carried out effectively and efficiently according to management plans. This one-day training course is designed to help supervisors and managers effectively manage their customer service staff in improving the levels of customer satisfaction and creating raving fans and repeat business.
During this course, you will learn: to have a better understanding of leadership and the role of a customer service manager, how to establish excellent customer service according to your business practices and policies, how to train and make your staff truly engaged, the six critical elements of customer service and other essential skills.
This comprehensive course is now available in London, Birmingham, Leeds, Glasgow, Sheffield, Bradford, Edinburgh, Liverpool, Manchester and UK wide.
Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
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After completing this course, participants will have learned to:
During the training course, participants develop knowledge and skills in understanding the role of a manager in customer service, establishing links between business practices and customer service, discovering ways to engage employees, understand customers’ needs, and more.
Managing Customer Service Training Course is designed for easy and essential understanding and skill development so that managers and supervisors develop the ability to enhance their job skills.
Managing Customer Service Training - Lesson 1
Managing Customer Service Training - Lesson 2
Six Critical Elements
Managing Customer Service Training - Lesson 3
Managing Customer Service Training - Lesson 4
Five Practices of Leadership
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×