Active Listening Training Course

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Active listening, or listening with full attention to the speaker, is an essential part of effective communication skills. It is a skill that can be learned and developed through this interactive training course.

The Active Listening Training Course teaches participants how to listen while absorbing, understanding and showing interest in the topic being discussed. The participants learn the difference between “listening” to and simply “hearing” the speaker. The course also teaches how to be aware of the communication behaviours of both the speaker and the listener.

This comprehensive Active Listening Training course is available in London, Birmingham, Leeds, Glasgow, Sheffield, Bradford, Edinburgh, Liverpool, Manchester and throughout the UK.

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Learning Outcomes
Course Outline
  • Learning Outcomes - Active Listening Training Course

    In this course participants will:

    • Engage more effectively through actively listening
    • Understand the difference between ‘hearing’ and ‘listening’
    • Learn the techniques to listen actively
    • Increase their awareness of communication behaviours
    • Understand how emotions effect their ability to listen
    • Learn to paraphrase and restate for clarification
    • Be able to manage and encourage constructive collaboration
    Duration: 0.5 day course


    Active Listening Training Course Reviews:

    As CEO I would note that the course content and trainer fully met my neeeds. I would certainly consider pd training for soft skills development of managers.
    Individual participant
    I found the training day very helpful for bringing our team together. I feel sure that the non judgmental attitude and the positive energy of the trainer energy left the group thinking "it's ok to open up."
    Individual participant
    One of the best training courses I have attended.
    The Forrest Centre – Wedding Reception Centre
    Anne was a fantastic trainer, engaged the audience the whole day.
    Reckitt Benckiser Pharmaceuticals
    Found the course and the presenter inspiring. Have used the skills learned to look at how I behave and communicate as well as listen to others within the workplace and home. Thanks.
    Barwon Water
    Great communication with all parties (both participant and HR) before and after the training. Reminder emails are a good tool. Our participant found the course very useful.
    Precision Electronic Technologies

  • Course Outline - Active Listening Training Course

    Download Active Listening Training Course Outline


    Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested and providing feedback to the speaker so that he or she knows the message was received.  

    This fun and interactive Active Listening Skills Training Program will provide practical skills and knowledge that you will transform your personal and professional interactions and lead to more rewarding and meaningful communication. 

    Active Listening Training Course - Lesson 1
    Getting Started
    • Pre-Assignment Review
    • Workshop Objectives
    • Action Plans
    Active Listening Training Course - Lesson 2
    How Well Do You Actively Listen?
    • Group Activity
    Active Listening Training Course - Lesson 3
    What Affects Listening?
    • What Affects Listening?
    • Things That Prevent Us From Listening
    • Listen – Really Listen – Using Minimal Encouragers
    • Why Use Minimal Encouragers?
    Active Listening Training Course - Lesson 4
    Determine Your Communication Behaviours
    • The Process
    • Step 1: Identify your C H O I
    • Step 2: Begin Your Personal Communication Evolution (C E)
    • Personality Types and Their Communication Tendencies
    Active Listening Training Course - Lesson 5
    Verbal Communication Skills
    • Listening and Hearing; They Aren’t The Same Thing
    • Focused Listening
    • Asking Questions
    • Open Questions
    • Closed Questions
    • Clarifying Questions
    • Body Language
    Active Listening Training Course - Lesson 6
    High Emotion - Low Intelligence
    • How to Accurately Perceive Emotions
    • Use Emotions to Facilitate Thinking
    • Manage Emotions
    Active Listening Training Course - Lesson 7
    Tips and Tricks to Manage a Brainstorming Environment
    • Tips and Tricks
    Active Listening Training Course - Lesson 8
    Wrapping Up
    • Words from the Wise
    • Action Plans

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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