Your telephone etiquette and communication skills reflect on yourself and the company, department or organisation that you represent. Learn to handle calls professionally by attending PD Training’s Professional Telephone Skills Training Course.
This Professional Telephone Skills Training course is designed to help you learn: the appropriate telephone voice and vocabulary, how to raise effective questions over the phone, the techniques to handle irate customers and clients, tips for handling a busy reception and other skills that will help you project a professional image while communicating on the phone.
This comprehensive course is now available in London, Birmingham, Leeds, Glasgow, Sheffield, Bradford, Edinburgh, Liverpool, Manchester and UK wide.
Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
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The best adult learning experience
This Telephone Skills Training course will provide your staff with the awareness and skills they need to handle phone calls professionally. This will ensure the positive image of your organisation is reinforced and strengthened with every conversation.
In today's business environment, telephone etiquette displayed in organisations is indicative of its willingness and ability to efficiently assist customers, both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of an organisation's customer, making it a critical customer 'touch point'.
Nowadays, virtual teams are the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange.
This Professional Telephone Skills Training Program aims at helping employees create a lasting impression in their customers' minds - one that shows the organisation reflected in the best light possible. It focuses on developing telephone etiquette and skills to deal with customers assertively, empathetically, with a sense of care and a positive attitude.
Professional Telephone Skills Training Course - Lesson 1
Providing Effective Client Service
Professional Telephone Skills Training Course - Lesson 2
Your Personality/Your Telephone Voice
Professional Telephone Skills Training Course - Lesson 3
Gaining Your Client’s Trust
Professional Telephone Skills Training Course - Lesson 4
Handling Barriers Over The Phone
Professional Telephone Skills Training Course - Lesson 5
Professional Telephone Skills Training Course - Lesson 6
Professional Telephone Skills Training Course - Lesson 7
Professional Telephone Skills Training Course - Lesson 8
Professional Telephone Skills Training Course - Lesson 9
Professional Voicemail Messages
Professional Telephone Skills Training Course - Lesson 10
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×