Knowledge Management (KM) Training Course

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Knowledge is power if it’s readily available when needed. The Knowledge Management (KM) training course teaches how you can establish a system to effectively capture, store, and retrieve relevant knowledge for whatever use in your company or organisation.

This Knowledge Management training course provides the skills to establish a knowledge management system that will harvest, store, and dispense knowledge. The course includes the following topics: concepts and rationale behind knowledge management, Do's and Don'ts of successful knowledge management, various KM models, KM implementation and much more.

This comprehensive course is now available in London, Birmingham, Leeds, Glasgow, Sheffield, Bradford, Edinburgh, Liverpool, Manchester and UK wide.

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Learning Outcomes
Course Outline
  • Learning Outcomes - Knowledge Management (KM) Training Course

    • Describe the concepts behind knowledge management
    • Examine the Do's and Don'ts of successful knowledge management
    • Interpret the knowledge management lifecycle
    • Identify the knowledge management paradigm
    • Learn about the knowledge management models
    • Build a rationale for KM in a company
    • Develop a KM implementation in a company
    Duration: 1 day course


    Knowledge Management (KM) Training Course Reviews:

  • Course Outline - Knowledge Management (KM) Training Course

    Download Knowledge Management (KM) Training Course Outline


    Today’s culture thrives on knowledge. Possessing knowledge gives advantages in making the right decision or strategy to implement. The Internet distributes knowledge at split-second rates. Laptops, tablets and smart phones bring knowledge to our fingertips. As the old adage says, “knowledge is power.”

    Organisations have a wealth of knowledge accessible through the people they touch internally, like employees, and externally, like customers. Organisations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organisation that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organisation. A learning organisation is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organisation.

    Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the company. This course will teach the learner how to initiate a knowledge management program at work. When it comes to knowledge management, any organisation is able to implement a strategy. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

    Knowledge Management (KM) Training Course - Lesson 1
    Understanding Knowledge Management
    • What is knowledge
    • What is knowledge management
    • A brief history
    • Applications in the workplace
    Knowledge Management (KM) Training Course - Lesson 2
    Do's and Don'ts
    • Data, information, and knowledge
    • The tacit mode
    Knowledge Management (KM) Training Course - Lesson 3
    The Knowledge Management Life Cycle
    • Understanding episodes
    • Acquisition
    • Knowledge
    • Integration
    Knowledge Management (KM) Training Course - Lesson 4
    The New Knowledge Management Paradigm
    • Paradigms of the past
    • The new paradigm
    • Implications and applications
    • The knowledge management end game
    Knowledge Management (KM) Training Course - Lesson 5
    Knowledge Management Models
    • The Nonaka and Takeuchi Model (SECI)
    • Wiig Model
    • Kakabadse Model
    • Boisot Model
    Knowledge Management (KM) Training Course - Lesson 6
    Building a Knowledge Management Rationale
    • Why rationale is necessary
    • Building a business case
    • Finding success stories
    • The commodisation/customisation model
    Knowledge Management (KM) Training Course - Lesson 7
    Customising Knowledge Management Definitions
    • Components of a knowledge management definition
    • Customising the components
    • Creating a KMBOK
    Knowledge Management (KM) Training Course - Lesson 8
    Implementing Knowledge Management in Your Organisation
    • Gathering support
    • Identifying opportunities for revenue streams
    • Key knowledge management techniques
    • A map for success
    • The no-budget scenario
    Knowledge Management (KM) Training Course - Lesson 9
    Tips for Success
    • About the chief knowledge officer
    • Knowledge management skill checklist
    • The knowledge management imperative
    • The hype curve
    • Barriers and helpers to success
    Knowledge Management (KM) Training Course - Lesson 10
    Advance Topics
    • The knowledge management maturity model
    • Absorptive capacity
    • Rustiness
    • Process model types

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    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

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    On average PDT trainers have 15 years industry experience 7 years training experience.

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    Focussed on you

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    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

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    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

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