Email Etiquette Training Course

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Email is one of the preferred forms of communication because it is convenient, cheap, fast, and the sender does not disrupt the recipients in whatever they are doing. However, an email that does not comply with the accepted email etiquette can be annoying. Learn the professional way of preparing and managing emails through the Email Etiquette Training course.

This Email Etiquette training course from PD Training, provides participants with the skills and techniques necessary for managing emails and writing them professionally using effective email structures. Participants will learn how to consider who the recipients are and to write for them, how to format and structure the email for clarity, how to proofread and other related “netiquette.”

This course is offered in London, Birmingham, Leeds, Glasgow, Sheffield, Bradford, Edinburgh, Liverpool, Manchester and throughout the UK.

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Learning Outcomes
Course Outline
  • Learning Outcomes - Email Etiquette Training Course

    • Develop a heightened awareness of the potential perils of digital communication
    • Master effective email structures to achieve clarity and successful communication
    • Learn to write for the reader, starting with effective subject lines
    • Make the most of 'email estate'
    • Carefully consider the email recipients
    • Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
    • Perfect grammar because it matters
    • Format messages for readability
    • Learn to write professionally and brand Broadcast emails
    • Learn to avoid senders regret by proof reading
    • Understand 'netiquette'
    • Master the inbox using some core principles and email functions
    Duration: 1 day course


    Email Etiquette Training Course Reviews:

    "The training session went very well and the trainer delivered the session in a very effective way"
    TWB Chartered Accountants

    Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANKYOU

  • Course Outline - Email Etiquette Training Course

    Download Email Etiquette Training Course Outline


    A new international workplace survey (2007) has found that 83% of New Zealands use email, Internet, or both while at work and most are convinced it makes them more productive.

    The survey by global recruitment agency, Kelly Services, found that the use of online communications has extended across most of the workforce with only 9% using neither email nor Internet. Both men and women were equally enthusiastic users of email and the Internet and those in the 25-54 year old age bracket were intensive users.

    The survey highlights the pervasive use of online tools in the workplace and there is little doubt that online technologies have transformed the way business operates. With this growing trend in modern business communication within Australia, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaint. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without a clear purpose.

    There was widespread acceptance that the technology has a positive impact on the quality of work. However, like any tool, it is important that managers take time to provide the training and support to enable staff to effectively integrate online tools into their daily work routine, and gain maximum benefit.

    In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.


    Email Etiquette Training Course - Lesson 1
    • Evaluate your Email usage
    • Workshop Objectives
    Email Etiquette Training Course - Lesson 2
    Introduction to Email Etiquette
    • Email is never secure
    • Big brother may be reading over your electronic shoulder
    • Productivity is lost when cyber-slackers log on
    • Email misuse and abuse may get you fired
    • Email can be embarrassing
    • Email abuse impacts revenues and also reputations
    • Email is easily misinterpreted
    Email Etiquette Training Course - Lesson 3
    Create Structure for Success
    • Forward-To-CC-BCC
    • Urgent
    • ! High Importance Low Importance
    • Subject
    • Salutation
    • Introduction – Body – Conclusion
    • Signature
    • Draft
    • Time Delays
    Email Etiquette Training Course - Lesson 4
    Rules of Thumb
    • Effective Subject lines: Tell me up front what you want from me
    • 1 page view only
    • Average 15 words per sentence
    • As short as possible – no extra words
    • 2 – 3 lines per paragraph
    Email Etiquette Training Course - Lesson 5
    Grammar Perfect
    • Using spellchecker
    • Check for simple sentences
    • Use the Active Voice
    • Use of punctuation
    • Use of emoticons
    • Use of text talk
    Email Etiquette Training Course - Lesson 6
    Formatting your Email Message
    • Email Style
    • Writing the Email
    • Selecting your format settings
    • Choose the Right Font
    • Select Appropriate Colours
    • Enhancing Readability
    • Resist the urge to use All Upper – or Lowercase Letters
    • Arranging Text into Vertical Lists
    • Sending Attachments with Care
    Email Etiquette Training Course - Lesson 7
    Broadcast Emails
    • Branding
    • Importance of Branding and consistent subject headings
    Email Etiquette Training Course - Lesson 8
    Proofreading Does Pay
    • A Proofreading Primer
    • How Peer Review Can Help
    Email Etiquette Training Course - Lesson 9
    Polishing Your Cybermanners
    • Watch your Cyberlanguage
    • Avoiding Sexist Language
    • Set the Right Tone
    • Dodging Conversational Pitfalls
    • Extinguishing Flames
    Email Etiquette Training Course - Lesson 10
    Netiquette Guidelines
    • Reviewing Netiquette Guidelines
    • Netiquette Guidelines for Managers
    Email Etiquette Training Course - Lesson 11
    Managing Email Overload
    • Controlling your Inbox Clutter
    Email Etiquette Training Course - Lesson 12
    • The Good
    • The Bad
    • The Ugly

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

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    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

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    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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