Customer service is not just the delivery of the right products and services on time and at competitive prices. It is a must to provide your customers with a unique experience by anticipating and exceeding their expectations at all times. How? This Customer Service Training course can teach you the skills required to create “raving fans".
From this Customer Service Training Course, you will learn that your attitude as a customer service professional affects the level of service you provide. This course also teaches how to actively listen to customers’ needs, types of customer service used for external and internal customers, techniques for dealing with difficult customers and how to continuously improve your customer service skills and approaches.
This comprehensive course is now available in London, Birmingham, Leeds, Glasgow, Sheffield, Bradford, Edinburgh, Liverpool, Manchester and UK wide.
Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
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The best adult learning experience
Customer Service Training Course - Lesson 1
Brand Ambassador or Brand Assassin?
Customer Service Training Course - Lesson 2
Customer Service Training Course - Lesson 3
We choose to serve
Customer Service Training Course - Lesson 4
Communication – the key to great service
Customer Service Training Course - Lesson 5
Navigating the Negatives
Customer Service Training Course - Lesson 6
Creating a Service Culture
Customer Service Training Course - Lesson 7
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×