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Advanced Skills for Elite PA's and Executive Assistants Training Course

The Advanced Skills for Elite Administrative and Executive Assistants training course, developed by PD Training, teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the manager’s working style, the capability to represent your manager if necessary, office and people management skills, business writing skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This comprehensive course is now available in London, Birmingham, Leeds, Glasgow, Sheffield, Bradford, Edinburgh, Liverpool, Manchester and UK wide. Aspiring PA’s and EA’s may choose the In-house Training course which can be tailored to their particular needs.

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Foundation Skills for PA's and Executive Assistants Training Course

Learning Outcomes
Course Outline
  • Learning Outcomes - Advanced Skills for Elite PA's and Executive Assistants Training Course

    After completing this course, participants will have learned to:
    • Adapt to the manager’s needs and style of working
    • Take initiative when needed
    • Develop social intelligence
    • Develop basic business acumen
    • Understand the importance of office management
    • Listen actively
    • Understand and use social media management
    • Handle difficult people and situations
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience


    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.

    PD Training customer feedback infographic with average of 9 out of 10


    Advanced Skills for Elite PA's and Executive Assistants Training Course Reviews:

    PD Training Training Courses Reviews:

    Fantastic, Anne was amazing and worked really well with the group. She was even willing to stay back after the session had finished to discuss specific questions and situations.
    The trainer was excellent. Staff really enjoyed the training session and said they would be happy to participate again in the future.
    Mitsubishi Australia
    Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.
    St John Ambulance
    I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.
    Russell my "acct manager" was great, easy to work with and responsive to my needs. it was great having one contact. I also needed to call for IT support with my log on. The team there were very responsive as well. Your pricing is very competitive. We will be using PD Training again. Will talk to Russell as I may have a need for 35 students to attend a course that we may need to alter. Thank you.
    Department of Veteran Affairs
    Thank you, the small group atmosphere and personalised advice was really reassuring and I will definitely advise others to PD Training.
    Children's Protection Society
    I really enjoyed the course, I think that Adrienne is fantastic and would love to do another course with her again!! She was very enthusiastic, so friendly and a lot of fun to learn from.
    Super SA
    It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future.
    A month later I'm still finding the course very beneficial, as it forced me evaluate many personal aspects of my life. As a result I have identified key goals I want to achieve, and I'm making them happen.
    Sensate Pty Ltd
    The moment the trainer told us he used to have the same problem himself, was the moment I felt at ease straight away. It helped to have someone who could empathise with us. The trainer kept the momentum going, stuck to his timelines (breaks etc.) and covered the content he wanted to.
    Individual Public Class participants
    Will recommend for any supervisor or team leader with in DHL.
    DHL Supply Chain
    I did gain knowledge and have already noticed improvement in my skills, only two days after attending the training.
    Honda Australia Pty Ltd
    Thanks for the Course. It was everything I expected. The venue was great and I will look into more courses with PD Training.
    Australian Red Cross
    Pam made a subject that could have been very boring exciting and interesting to learn. Enjoyed all her stories and created a great rapport with all staff.
    Tafe NSW
    Michaela is a fantastic trainer, she really knows her stuff, delivery was great. Fantastic day can't say enough nice things about the whole experience. Thank you.
    Grampians Community Health
    Karen was great! Energetic, encouraged a laugh and it didn't like a boring training course at all it was educational yet fun!!
    Julie was a wonderful presenter. She was able to tailor the session to address the issues/needs identified during the session for individuals and made it relevant for the group.
    Queensland Parliamentary Service
    This was one of the most productive training sessions that I have done in the last 5 years.
    Sun Engineering Pty Ltd
    Murray was very helpful and was able to work with our specific requirements which made the course even more beneficial. I have already recommended PD Training to CASA for future training.
    Civil Aviation Safety Authority
    Robbie was fantastic yet again. So helpful, attentive and kept the course interesting. He went above and beyond to answer any questions I had. To the extent he worked on a specific query I had prior to the course commencing.
    Cerebral Palsy League of Qld
    Scott was very enthusiastic and kept me interested for the entire session. One of the best training styles I have come across.
    Slattery & Acquroff Stairs
    Very impressed with what I learnt from the day. Scott was awesome & I enjoyed the day so much. Helped me out in so many ways that I am really looking forward to the next session. Have already put some of the skills Scott taught me to work.
    Public Class Participant
    I really appreciated that the trainer Emma was able to flexible in her delivery and cater for the needs of the group and not necessarily sticking to the course format but able to link the current discussions back to the course content and tie it together, Well Done.
    Financial Counsellors Association of Western Australia Inc
    Scott was a brilliant trainer who was able to change his delivery as required to satisfy our requirements.
    Tiger Airways

  • Course Outline - Advanced Skills for Elite PA's and Executive Assistants Training Course

    Download Advanced Skills for Elite PA's and Executive Assistants Training Course Outline


    During this course, participants engage in learning in theory and practice the duties of an administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.

    The course involves the development of skills and knowledge that the job of an administrative assistant demands. These include developing social intelligence, flexibility, management skills, people management skills, business writing skills, and prioritizing tasks.

    Foundation Skills for PA's and Executive Assistants Training Course

    Advanced Skills for Elite PA's and Executive Assistants Training Course - Lesson 1
    • Workshop Objectives Explained
    • Pre-Assignment
    Advanced Skills for Elite PA's and Executive Assistants Training Course - Lesson 2
    The Effective PA
    • Welcome
    • Role Defined
      • Please define your role
      • What is your take away for today?
    • Competencies of an Elite PA/EA
    • Reflection
    Advanced Skills for Elite PA's and Executive Assistants Training Course - Lesson 3
    Working with your Manager
    • LDP Review – Communication Evolution Tool
    • Ok so that’s thinking and doing…. How about communicating?
      • Adjusting your style for a better approach:
    • Activity: In Pairs
      • Reflection
    Advanced Skills for Elite PA's and Executive Assistants Training Course - Lesson 4
    Handling Difficult and Demanding People in the workplace
    • Four General Intents shaping behaviour
    • What drives Behaviour
    • Coping techniques for Difficult and Demanding Managers
      • 7 Types of Difficult Managers and Colleagues to Manage
    • Reflection
    Advanced Skills for Elite PA's and Executive Assistants Training Course - Lesson 5
    Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
    • Should I negotiate or say NO to the task
    • Should I say YES to the person but NO to the task
    • Reflection
    Advanced Skills for Elite PA's and Executive Assistants Training Course - Lesson 6
    Managing the Office
    • Delegation below, sideways and upwards
      • 10 Rules for Successful Delegation
      • 1. Determine what can be delegated
      • 2. Pick the right person
      • 3. Explain why you are delegating
      • 4. Be specific be SMARTER
      • 5. Set them up for success
      • 6. Touch Base
      • 7. Don’t micromanage
      • 8. Offer feedback/Ask for feedback
      • 9. Say thanks – Be patient
      • 10. Don’t over delegate
    • Delegating to Profiles
    • Reflection
    Advanced Skills for Elite PA's and Executive Assistants Training Course - Lesson 7
    Social Media Management
    • 9 Steps to help you manage social media
      • How Often:
      • Dealing with negative comments:
      • Do I need to check with anyone?
      • If in doubt, don’t post it!!!
      • Using photos/videos
      • Sharing Information:
      • Engagement:
      • Monitoring:
      • Physical Posting vs Auto Posting:
    Advanced Skills for Elite PA's and Executive Assistants Training Course - Lesson 8
    Work – Life Balance
    • Distress versus Eustress?
    • Causes of Stress
    • 4 Major Signs and Symptoms of Stress
    • Are you fueling the fire?
    • Control your Cortisol
    • Mindfulness
    • Reflection
    Advanced Skills for Elite PA's and Executive Assistants Training Course - Lesson 9
    • Create an Action Plan
    • Accountability = Action
      • Reflections
    Advanced Skills for Elite PA's and Executive Assistants Training Course - Lesson 10
    Course Wrap Up
    • Words from the Wise
    • Lessons Learned

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
Not exactly what you needed? Try other courses in the Administration Courses Category

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Pre-Class Activities | Always Available Courseware | On Demand Support

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Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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