Business Etiquette Training Course

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Success in the business world does not just rely on talent, money, skills or luck; a good relationship with associates, co-workers, customers, clients, investors or anyone you deal with, is just as crucial. Learn from PD Training’s Business Etiquette Training Course, how to create that favourable reputation for your business in various situations.

This Business Etiquette Training Course can teach you and your staff the appropriate business etiquette skills like the importance of projecting confidence, competence and credibility or the ‘3C’s” in creating a good first impression, the "4 levels of conversation", how to conduct yourself professionally and how to develop and maintain good relationships for your company or organisation.

This comprehensive course is now available in London, Birmingham, Leeds, Glasgow, Sheffield, Bradford, Edinburgh, Liverpool, Manchester and UK wide.

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Learning Outcomes
Course Outline
  • Learning Outcomes - Business Etiquette Training Course

    In this course participants will: 

    • Understand why business etiquette matters and how to improve business etiquette culture
    • Understand the three components of business etiquette - appearance, communication, and behaviour
    • Know how to make a great first impression and how to dress appropriately
    • Understand how to read body language
    • Understand the intricacies of introducing people in business contexts and how to remember
      people’s names
    • Understand the art of conversation both in person and on the phone
    • Understand how your personal style influences how you communicate
    • Know the right way to behave online in a business context
    • Explore the do's and don'ts of email etiquette
    • Explore the business etiquette of different cultures and countries
    • Know how to behave in business social contexts
    • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience


    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.


    Business Etiquette Training Course Reviews:

    The Business Etiquette course was a great course for employees to participate in. The feedback was very positive from all those who participated, and our trainer was excellent. Thank you.
    Mitsubishi Australia

    The trainer was excellent. Staff really enjoyed the training session and said they would be happy to participate again in the future.
    Mitsubishi Australia

    More happy clients

  • Course Outline - Business Etiquette Training Course

    Download Business Etiquette Training Course Outline


    Business etiquette has never been more important. Traditional structures and communication is changing, however etiquette and professionalism are still important within the business and with external clients.

    Business Etiquette Training Course - Lesson 1
    Do Manners Matter?
    • The Case for Business Etiquette
    • The ABC of Business Etiquette
    • Reflection
    Business Etiquette Training Course - Lesson 2
    How To Make An Impression
    • First Impressions do Count
    • Nothing to Wear?
    • Grooming
    • Body Language
    • Reflection
    Business Etiquette Training Course - Lesson 3
    The Personal Touch
    • Introduction Etiquette
    • The Hand Shake
    • Polite Conversation
    • Personal Style
    • Reflection
    Business Etiquette Training Course - Lesson 4
    Netiquette – Manners In The Online World
    • Civility on the Internet
    • Email Etiquette
    • Social Media Etiquette
    • Reflection
    Business Etiquette Training Course - Lesson 5
    Global Business Etiquette
    • Global Business
    • Understanding Particular Cultures
    • Reflection
    Business Etiquette Training Course - Lesson 6
    Social Business Etiquette
    • Hosting or Attending?
    • Awkward Dining Moments
    • Which fork?
    • Socialising After Hours
    • Marking Employee Events
    • Reflection
    Business Etiquette Training Course - Lesson 7
    Dealing With Challenges Professionally
    • Personal Issues
    • Difficult People
    • Ethical Dilemmas
    • Reflection
    Business Etiquette Training Course - Lesson 8
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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